Ending a job and signing off
If you have completed your job and entered the relevant details and comments, proceed as follows:
Procedure
1. EITHER tap: Temporary fix, if you want to technically complete the job at a later stage;
2. OR tap: End work, to actually finish this job.
The End work overview is displayed:
Materials are displayed as two distinctive categories: Used materials and Required materials. Required materials include Ready to pick up, Reserved and Requested materials.3. If your app's settings require your signature, sign off and tap End work in the Engineer's signature pop-up:
4. In the Sign-off overview screen, let the second signatory (usually the customer) tap Sign off and sign for the job’s completion.
It depends on your app's configuration which type of Sign-off overview screen is displayed: a summary (see below image) or a comprehensive screen. A summary (below image) lists basic job information, your comments, labor hours, materials and, if configured, fault handling observations and incomplete work. A comprehensive screen also lists asset information, questionnaires and all maintenance activities.
Materials are displayed as two distinctive categories: Used materials and Required materials. Required materials include Ready to pick up, Reserved and Requested materials.
If the Refuse action is enabled on your app, customers or other signatories can refuse to sign off, when they are not satisfied with the work. They must give a reason for their refusal. The job is subsequently sent to the back-office and moved to the Technically completed status. The refusal, the signatory's reason for refusal and any comments are registered in a communication log and sent to the back-office, where appropriate follow-up actions can be taken.