Reassigning a job
If you are already working on a job, but discover that you are unable to complete the work before logging off, you may prefer to Reassign, instead of discontinuing and returning the job to the back-office (also see Discontinuing a job).
You have three options when reassigning a job:
• Reassign to myself - you can pick up the job on your next shift or later; the job is firt sent to the back-office and then returned to your device as a new job
• Reassign to another team member - a colleague will proceed with the job
• Reassign to the team - any one of your team members can pick up the job and proceed (first come, first served)
It is not possible to reassign to a team of which you yourself are not a member!You can reassign a job by tapping the Reassign button:
In the subsequent pop-up you must select the relevant reassign option and enter a date, time, reason and any additional comments. After confirming the Reassign action, the job is actually reassigned. The back-office is informed about this via a communication log.
If the Reassign action is configured on your app and you are member of one or multiple teams, it is displayed once a job has been accepted.If you must log off for some reason, it is important to first check the statuses of the jobs on your device, to prevent data loss.