Measurement point is in status ‘Immeasurable’
The measurement point describes the Planon location for which (sensor) measurements can be received.
Description
If a measurement point is malfunctioning, the AWM data engine will set its (occupancy) status to Immeasurable.
The measurement point's monitoring mode is automatically switched on if the measurement point is in the Immeasurable status. Information about the issue is displayed in the (Measurement points > Error monitoring tab) System feedback field. You can also enable monitoring manually.
Cause
If the Planon application sets a measurement point to (occupancy) status ‘Immeasurable’, it means that no measurement information can be received for that specific measurement point.
Most common reasons are:
• Related Connector is in status Immeasurable.
• Sensoring system does not recognize the measurement ID (error code -1).
• Sensoring system has received no data for the specific measurement point (error code -2) in a time-out period.
At the Error monitoring > System feedback more information is given about the error.
Solution
• Related Connector is in status Immeasurable.
• Sensoring system does not recognize the measurement ID (error code -1).
◦ The specific measurement point (location) is not onboarded in the sensoring system and, consequently, cannot be recognized.
◦ For a ‘Planon managed Connector’ run the Connector's Synchronization action.
◦ For a ‘Custom managed Connector’ contact the Sensoring system vendor for onboarding the missing measurement point (location).
• Sensoring system has received no data for the specific measurement point (error code -2) in a time-out period.
◦ Check if the gateways (if applicable) for the sensor communication are running and have an Internet connection
◦ Check the corresponding sensors.
- Do they have enough battery power (if applicable) or another power source.
- Are the sensors not broken or malfunctioning? If only one sensor of a set for a certain location is malfunctioning, the corresponding measurement point will also be put to ‘Immeasurable’.
In some situations, a measurement point will be kept in the ‘Pause’ status with reason ‘Waiting for an upcoming update’ for a long period. In that case, also no data is received for that specific measurement point.