Enabling monitoring mode
It is possible to enable monitoring mode of connectors. By enabling monitoring mode, all API requests, response and communication is added to the connector's event log.
By being able to check the issues that are logged, it is easier to troubleshoot errors.
Procedure
1. Go to Connectors selection level.
2. On the action panel, click Monitor communication.
A warning message appears, informing you that an event log will be created at the next polling.
3. Click Proceed to complete the setting.
The field Monitoring mode activated? will be set to Yes: monitoring mode has been enabled.
At the next polling, a record is added to the Configurations & logging step. This record will make it possible to troubleshoot errors that the Connector(s) encountered (debug).
Also, when the connector is Immeasurable, this action is launched and a record is added to the event log.
After creating the event log, the Monitoring mode activated? field is set to No again.After a successful run, the application switches off the Monitoring mode activated? and Synchronize fields automatically. However, if encountering issues, the application will continue to try and do this for some time, clogging the process. To overcome this situation, you can inactivate the connector. By inactivating the connector, the Monitoring mode activated? and Synchronize fields will be switched off and the process is reset. After activating the connector again, you can manually enable these fields.